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Schedule a Complimentary WFM health check

This health check is aimed for Customer Service Excellence Leaders who want to identify Workforce Management inefficiencies, improve scheduling accuracy, and reduce costs in their Call and Contact Centers.

What to Expect

How It Works

  • We will assess your current WFM status and determine if you're leveraging it to its full potential.
  • If you don't have a WFM solution in place, FrontLogix partners with leading providers to recommend the best solutions tailored to your specific needs.

Improvement Suggestions

  • The WFM health check will identify key areas for improvement.
  • Uncover hidden inefficiencies that may be slowing down your team.
  • Receive a tailored roadmap to fully optimize your WFM solution.
  • Improve efficiency and reduce operational costs effectively.
Why
schedule a
WFM health check
from FrontLogix?

With over two decades of expertise in Business Process Outsourcing (BPO) and Workforce Management (WFM) innovation, FrontLogix is a BPO company built around WFM principles.

Our roots stem from the founding of Monet Software, a pioneer in WFM solutions, which helped shape today’s industry standards.

So, you see, we are not just another WFM services provider. We’re the pioneers who developed an industry-leading WFM solution used by thousands of CX disruptors.

This means we know the ins and outs that even the most skilled in-house WFM specialists might not have the time or deep expertise to fully master.

Schedule a Complimentary WFM Health Check ($1500 Value)

*Only two more spots left for this month!

What You'll get from FrontLogix's WFM Health-Check?

  • Boost Operational Resilience

    Increase your company’s resilience to unexpected changes in demand by 20% with flexible workforce planning.

  • Enhance ROI on WFM Investment

    Increase the WFM ROI by 20% with strategic adjustments identified through our health check.

  • Improve Forecast Accuracy

    Achieve 95% forecast accuracy to ensure your staffing levels are perfectly aligned with demand.

  • Increase Workforce Efficiency

    Boost workforce efficiency by 25% through optimized scheduling and resource allocation.

  • Maximize Resource Utilization

    Enhance resource utilization by 30%, ensuring every employee’s time is spent productively.

  • Optimize Service Levels

    Improve service levels by 12% with accurate workforce forecasting that ensures the right number of agents at the right times.

  • Improve Schedule Adherence

    Enhance schedule adherence by 15%, reducing the need for last-minute staffing changes and increasing overall efficiency.

  • Optimize Labor Costs

    Save up to 20% on labor costs by identifying inefficiencies and implementing data-driven scheduling.

  • Reduce Overtime Costs

    Cut overtime expenses by up to 30% with precise staffing adjustments based on real-time data.

  • Minimize Compliance Risks

    Reduce compliance risks by 40% with a thorough review of your current workforce management practices.

  • Enhance Employee Satisfaction

    Improve employee satisfaction by 20% with balanced schedules that reduce burnout and increase productivity.

  • Increase Customer Satisfaction

    Boost customer satisfaction scores by 15% by ensuring your team is always optimally staffed and ready to assist.